Terms & Conditions

CTM Hosted Websites offers AI-assisted website development and design services refined, optimized, and managed by human professionals.

Services may include:

• Sales/Landing Page Builds
• Website Refreshes
• Custom Website Development
• Website Hosting
• Website Maintenance
• Basic SEO Structuring
• Domain Connection Assistance
• Basic Integrations

Project scope varies based on the selected package.

Standard project timelines begin only after:

• Payment is received
• Onboarding forms are completed
• Required assets are submitted

Estimated timelines:

• Sales Page Sprint: approximately 7 business days
• Website Refresh: approximately 7 business days
• Custom Website Builds: timeline varies by scope

Delays in communication, missing assets, incomplete onboarding, or delayed approvals may extend project timelines.

The Client agrees to provide:

• Accurate information
• Required branding assets
• Copy/content
• Images
• Login credentials (if necessary)
• Timely communication and approvals

CTM is not responsible for delays caused by incomplete or delayed client submissions.

Included revisions vary by package.

Sales Page Sprint: Includes 1 revision round

Website Refresh: Includes 2 revision rounds

Custom Website Projects: Includes revisions as outlined in proposal

Additional revisions beyond included rounds may incur additional charges.

Revisions must remain within the original project scope. Major redesign requests, structural changes, additional sections/pages, or new functionality requests may require a revised quote.

CTM utilizes AI-assisted development tools and workflows to accelerate design, layout generation, optimization, and development efficiency.

All final deliverables are reviewed, refined, and optimized by human professionals.

Included project pricing covers standard AI-assisted development usage necessary for normal project completion. Excessive revision requests, extensive regeneration requests, advanced feature requests, or unusually high-volume AI processing requirements may incur additional charges. Additional AI-assisted development usage fees may apply at CTM’s discretion when project usage substantially exceeds normal project scope.

If Client selects CTM Hosted Websites hosting services:

• Hosting fees are billed monthly
• Hosting includes standard website hosting infrastructure only unless otherwise specified

Failure to maintain hosting payments may result in:

• Website suspension
• Website removal
• Interruption of service

Clients may request website transfer access if choosing to migrate hosting providers. Migration assistance may incur additional fees.

Maintenance plans include:

• Regular software updates
• Security checks
• Backups
• Performance optimization
• Minor content updates

Maintenance plans DO NOT include:

• Full redesigns
• Extensive copywriting
• Advanced integrations
• Custom development
• Major layout restructuring
• Additional page creation

Additional work outside of maintenance scope may be billed separately.

Client is responsible for costs associated with third-party tools or platforms including but not limited to:

• Domain registrations
• Email marketing platforms
• CRM systems
• Booking software
• Payment processors
• Premium plugins/apps
• API subscriptions

CTM is not responsible for outages, pricing changes, or technical limitations caused by third-party providers.

Basic SEO structuring and optimization may be included depending on package selection.

However, CTM does not guarantee:

• Search engine rankings
• Traffic increases
• Lead generation results
• Sales outcomes

Website performance depends on multiple factors including market conditions, offer quality, traffic sources, content strategy, and ongoing optimization.

All projects require payment prior to project initiation unless otherwise agreed in writing.

Custom projects requiring payment plans must remain current throughout the project timeline.

Failure to complete payments may result in:

• Paused development
• Delayed launch
• Withheld deliverables

All payments are non-refundable once project work has begun.

Upon full payment completion:

• Client owns approved final website content and assets created specifically for their project
• CTM retains the right to display completed work in portfolios, use project screenshots for marketing/case studies, and reference project work in promotional materials unless otherwise agreed in writing

If Client becomes non-responsive for more than 30 consecutive days, CTM reserves the right to:

• Pause the project
• Archive project files
• Require a restart fee before resuming work

CTM shall not be held liable for:

• Lost revenue
• Business interruption
• Data loss
• Third-party outages
• Platform failures
• Security breaches caused by external services
• Indirect or consequential damages

Client assumes responsibility for maintaining copies of their own business data and content.

By purchasing, submitting payment, or participating in CTM Hosted Websites services, Client acknowledges and agrees to these Terms & Conditions.